Scottish estate · Sales operation

Teasses Estate

From fragmented enquiries to an AI-powered sales operation for wedding, event and travel-trade revenue.

One platformReplacing inbox-led follow-up across high-value enquiry types

AI-nativeClassification, scoring and response drafting built into live workflows

Commercial clarityManagement reporting on pipeline quality and progression

Context

Teasses manages valuable wedding, event and travel-trade opportunities across email, customer records and manual follow-up. Enquiries were disappearing into inboxes. Teams duplicated effort transferring information between tools. Leadership lacked a reliable view of which opportunities were progressing and why.

Approach

Kaize mapped the commercial workflow from first enquiry to signed contract, then designed and built a bespoke customer and enquiry platform around how the estate actually sells, not a generic CRM overlay.

The platform connects Gmail ingestion, wedding and travel-trade workflow paths, AI classification, lead scoring, response drafting, follow-up management, customer segmentation and management reporting in one operating environment.

Outcome

Teasses now runs high-value sales through a single system designed for its enquiry types, team habits and reporting needs, with AI assistance embedded where it speeds response quality without losing human judgment on the biggest opportunities.

Premium estate and private event setting — Estate experience · private events & stays

Luxury suite interior with premium finishes — Guest experience · premium hospitality